The Central bank of UAE announced, “Consumer Protection Regulation” (Circular No. 8/2020)
which is the foundation of its new Financial Consumer Protection Regulatory Framework.
As an Exchange licensed by the Central Bank of UAE, we aim to comply with the requisites of
the regulation thus ensuring high end protection to our valuable customer such as:
Economic Exchange Centre (EEC) will deal fairly and honestly with you at all stages of our
association.
We provide special attention to the needs of vulnerable persons and groups.
EEC will provide up to date information about products and services to you.
The available information will be clear, simple to understand, will not be misleading nor shall
include any potential risks for you.
The rights and responsibilities of either party, including the mechanism for either party to end
the financial relationship, as well as details of fees, pricing, and any potential penalties that you
may incur will be discussed before or in due process as we engage in the relationship.
EEC constantly monitors and updates controls with a high level of efficiency and effectiveness to
reduce fraud, embezzlement, or misuse.
EEC will develop appropriate mechanisms to help our existing and future customers to develop the
knowledge, skills, and confidence to appropriately understand risks, including financial risks and
opportunities, making informed choices, know where to go for assistances when they need it.
EEC assures you that we are primarily responsible for the protection of your financial interests
of you as our valued customer.
EEC is aware that you as our customer have the full right to search, compare and where
appropriate, switch between products, services, and providers easily and clearly at a reasonable
cost.
EEC assures you that your financial and personal information will remain protected through
appropriate control and protection mechanisms.
EEC shall not disclose confidential information of customers to any third party unless it is
required to do so by any applicable law or regulation within and outside the UAE.