Our extensive payment network connects you with multiples banks and agents.

We have sufficient agent locations globally enabling you to send money.

Economic Exchange Centre provides the following Remittance Services.

Channels available:

Remittance Transaction can be initiated via the following channels

• Economic Exchange Centre - Branches.

Payment Modes:

The following payment modes are available for the customers.

Terms & Conditions for All Transfers & Services:

• Important Notice: Any amendments or re-issuance of the remittance transaction requested by the customer for whatsoever reason will be subject to our regular charges and settlement of any rate differences, if applicable.
• Upon completion of the transaction and signing the receipt, initiated at the branch, the customer confirms and acknowledges the correctness, authenticity, and legality of all the transaction details and will be held responsible for the same. Economic Exchange Centre and its agents are indemnified and held harmless from any claims including but not limited to delays, delivery failures, mistakes and losses resulting from any wrong information in the transaction receipt as well as force majeure events or any other circumstances beyond our control. Our liability is limited to performing necessary amendments in the shortest time if possible. Economic Exchange Centre has the right to recover any amount paid due to errors or oversight.
• Important Notice: Refund against Cancellation of Transfers or any other Remittance transaction returned unpaid for whatsoever reason will be refunded to the sender at the prevailing market buying rate or transaction rate whichever is lower, excluding the sending charges, any deductions from the beneficiary bank, cancellation fees and any other expense incurred as a result. A confirmation of non-payment and cancellation of the original instruction is required from our correspondent bank or agent before a refund is made. The sender has to hand over the original receipt to the branch in order to initiate the cancellation process. For online transactions, the sender must submit a written request at the branch. Refunds will be processed only through the Original Mode of Payment. Corporate refunds or amendments will only be processed through an authorized representative and not in cash. Refunds will be made to the local bank account of the corporate customer.
• In case the sender is a corporate, Economic Exchange Centre will deal with the person(s) duly authorized by the company, supported by an authorization letter signed by the authorized signatory of the company.
• Economic Exchange Centre reserves the right to use services of intermediary banks and financial institutions in any country of its choice for the execution of this transfer. Correspondent and/or intermediary charges are applicable to some countries and will be deducted at the receiving end.
• Important Notice: All types of remittances conducted by the customers are subject to local, federal, and international laws as well as the Central Bank of the UAE regulations. All customer information and supporting documents must be provided as per requirements of local and international regulations and standards. The transaction may be blocked by any party involved if found suspicious. The sender and beneficiary will be fully responsible for providing necessary evidence and clarification about any query, including the source of fund, to prove legitimacy and legality of the information and fund involved as well as any follow-ups required with the concerned authorities to affect the payment or claim a refund. In such cases, Economic Exchange Centre will not bear any responsibility.
• Any transaction-related complaint should be lodged within a maximum period of fourteen (14) days from the date of the transaction. Economic Exchange Centre will take all possible efforts to resolve any issues for services provided by a third party by coordinating with the concerned service provider. The company has no liability as an agent for any related services. The third party will be fully liable for the completion of its service in accordance with its terms and conditions. Nevertheless, for unauthorized transactions, consumers are allowed to report the transactions within a minimum of 30 business days.
• Original valid ID such as UAE National ID or Passport with a valid UAE visa must be provided while performing any remittance transaction.
• For transactions paid by cheque, the cheque must be current dated, crossed and payable to Economic Exchange Centre. Transaction will be valid and released subject to cheque realization and the amount credited in the Economic Exchange Centre bank account. In case the provided cheque is dishonored or rejected for any reason, the customer agrees to settle the full amount in cash along with any variations in the currency rate and other corresponding charges. In case the issue is not resolved amicably, Economic Exchange Centre shall have the right to cancel the transaction without notice.
• For Instant Money Product (Trans-fast & I-pay) transfers, please refer to their existing terms and conditions available on leaflets within our network of branches and on their website.
• Any complaints, queries, feedback on our services can be raised through our official email address customercare@economicexchangecentre.ae and any fraud incidents can be reported via whistleblower2007@economicexchangecentre.ae or by calling +971522421684 / +97143464474.
• Service charges are available on our website www.economicexchangecentre.com and the charges may vary based on the product/service and the value of the transaction.
• Economic Exchange Centre will refund the unclaimed funds as per the guidelines of the regulatory authorities.
• Economic Exchange Centre will not disclose confidential information about the customer to any third party unless it is required to do so by any applicable law or regulation within and outside the region.
• Economic Exchange Centre shall assume the responsibility of protecting consumers’ data and maintain the confidentiality of the data held with it or with a third party and disclose the data only to approve, facilitate, administer, and process applications/transactions or to respond to the queries of the relevant law enforcing authorities inside and outside the country. In case of any breach of data, customers will be informed through our official channels.
• In case of any conflict of interest that arises due to technical glitches or reasons beyond control, Economic Exchange Centre will make reasonable efforts to resolve the concern or may update the customer with relevant actions to avoid such scenarios.
• By availing products and services, the customer agrees to the waiver of cooling-off period for immediate commitment.
• For further inquiries and details on terms and conditions of all Economic Exchange Centre products and services, please visit our website www.economicexchangecentre.com or call +971522421684, +97143464474 or email us at info@economicexchangecentre.com.
• Economic Exchange Centre will provide customers a minimum of 60 calendar days' notice by updating on the website before changes to the terms and conditions of products/services, including changes to service charges or fees.

I acknowledge receiving and understand this key fact statement.

Customer Name:

Contact Number:

Customer Signature:

⚠️ Warning

Upon signing the Receipt:

The customer confirms and acknowledges the correctness, authenticity, and legality of all the transaction details and will be held responsible for the same.

By availing these services, the customer agrees to the waiver of the cooling-off period for immediate commitment.

Economic Exchange Centre retains the right to amend the terms and conditions to comply with local laws or internal policies.

⚠️ Warning

Cooling-Off Period:

In accordance with the Consumer Protection Standards, a Cooling-Off period of five (5) days is applicable to all products offered by the Exchange House. Notwithstanding the foregoing, given the instant nature of the product, the customer retains the right to expressly waive the Cooling-Off period.

⚠️ Warning

Communication of Changes:

Any changes to terms and conditions, including fees, charges, and processing times, will be communicated through official channels such as the company website, branch disclosures, or electronic communication facilities.

⚠️ Warning

Amendments or Re-issuance: Any amendments or re-issuance of the remittance transaction requested by the customer for whatsoever reason will be subject to our regular charges and settlement of any rate differences, if applicable.

Refund against Cancellation of Transfers: Any remittance transaction returned unpaid for whatsoever reason will be refunded at the prevailing market buying rate or transaction rate whichever is lower, excluding sending charges, deductions from the beneficiary bank, cancellation fees, and any other related expenses.

Valid Identification: Original valid ID such as UAE National ID or Passport with a valid UAE visa must be provided while performing any transaction.

Compliance with Laws: All types of remittances conducted by customers are subject to local, federal, and international laws as well as Central Bank of the UAE regulations. The sender and beneficiary are fully responsible for providing necessary evidence and clarification about any queries.

Delivery Times: The time to complete a remittance transaction may vary based on delivery method, destination, and regulatory requirements.

Recipient Details: Customers are responsible for providing accurate and complete recipient details, including beneficiary name, account number, and other relevant information. Any discrepancies may lead to delays or errors.

Cheque Transactions: The cheque must be current dated, crossed, and payable to Economic Exchange Centre. Transactions will only be released upon cheque realization and amount credit confirmation. If the cheque is dishonoured or rejected for any reason, the customer agrees to settle the full amount in cash along with any variations in currency rate and applicable charges.

This Key statement is presented to the Customer at the time of registration. By signing the KYC at the counter, the Customer acknowledges the receipt of and understanding of this Key Fact Statement. Further acknowledge that he/she understands the product/ service features, pricing, benefits, risks, warnings, fees and Consumer’s rights and obligations as detailed in the Key Fact Statement. For further information on Economic Exchange Centre Terms & Conditions, customers can visit the Economic Exchange website at https://economicexchangecentre.com/